FAQ

We offer free pickup and delivery from Cancelada in the west to La Cala de Mijas in the east, including Marbella, Puerto Banús, San Pedro de Alcántara, Nueva Andalucía, Golden Mile and all of Sierra Blanca. There is no surcharge based on address within our coverage area.

Standard return is in 2–3 days. Express return within 24 hours is available for €29.90. For larger orders or hotel contracts, we agree a written collection and turnaround schedule based on volume.

Per-kilo wash & fold is €6.49–€6.99/kg depending on weight. Each pickup has a €49.50 minimum order, with pickup and delivery included. Dry cleaning is priced per piece and can be combined with wash & fold in the same order. Hotels, Airbnb operators and other business customers get wholesale tiers — see /business/ for details.

You don’t need to be. We coordinate with your concierge, housekeeper, gardener, villa manager — whatever works for your setup. Tell us once and we remember. For gated villas in Sierra Blanca, Cascada de Camoján or La Quinta, we coordinate access via your existing contact. No extra fee.

Every order goes through its own commercial machine — we never mix laundry between customers. Linens wash at 60°C, everything else at 40°C. We use eco-certified detergent and skip fabric softener unless you request it. Every piece is hand-folded before delivery.

Yes. Dry-clean-only items — suits, dresses, silk and wool — run through our own in-house dry-cleaning line. We do not accept fur, suede or leather garments. Embellished pieces are hand-washed separately. Flag anything special at collection or via WhatsApp.

Yes — this is a large part of what we do. We work with multi-property hosts across Marbella, Puerto Banús and San Pedro. We collect between guests, return fresh linen in 2–3 days or within 24 hours with Express, and can help plan rotating sets so you always have backup stock. Volume pricing applies.

Daily collection and delivery, fixed monthly pricing based on volume. We can scale up for summer season and handle peak load. Contact info@washme.es for a written quote — we’ll need rough monthly kilos and pickup frequency.

Damage or loss is rare but does happen in any laundry operation. See /damage-loss-policy/ for full terms. In short: we cover up to the item’s replacement value with proof of purchase, and we always notify you the same day if an issue is found during processing.

No. Residential booking is a guest checkout: choose services, confirm your exact address and select available pickup and return windows without creating an account or installing an app. Recurring business customers can receive a managed portal account for invoices and payment links.

Residential bookings use a card saved securely through SumUp. WashMe does not receive or store the card number. After collection, our facility weighs and itemises the order, confirms the exact total and charges the saved card before cleaning starts. Approved business customers can use monthly invoices and SumUp payment links.

Yes — Adam and the team speak both fluently. You can WhatsApp us in either language. The site is fully bilingual; switch via the language toggle in the header.

The walk-in counter at Av. del Golf 25, Mijas is open Monday–Saturday 10:00–16:00, closed Sunday. Collection slots run Monday–Saturday, with the standard evening window from 19:00–21:00 — deliberately off-peak so routes are faster and lower-emission. The WhatsApp line is answered Monday–Saturday, 07:30–19:00.

There is no minimum weight, but each pickup has a €49.50 minimum order. Wash & fold and dry-cleaning items can be combined in one order to reach it. Pickup and delivery are included throughout our service area.

Use the online guest checkout to choose wash & fold, ironing and dry clean & press, verify your exact address, select available pickup and return windows and securely save a card. No app or account is required. WhatsApp +34 663 171 568 remains available for support and special requests.

Yes — on orders from €49.50, pickup and delivery are genuinely free across all 25 neighbourhoods we cover, with no zone surcharges and no fuel fees. You pay only for the laundry itself.

Yes. Weekly recurring customers get preferential per-kilo rates, and businesses with monthly volume — hotels, Airbnb operators, restaurants — move onto wholesale tiers of €3.75–€5.75/kg. Ask on WhatsApp and we’ll quote your setup in writing.

Yes. Modern carpets and rugs are deep-extraction washed; Persian, silk and antique pieces are hand-cleaned (high-value pieces via our certified specialist). Duvets, pillows and bulky bedding are washed per piece — see /carpet-wash/ or ask for a quote on WhatsApp.

Usually within 30 minutes during operating hours (Mon–Sat 07:30–19:00). Out of hours, you’ll have an answer first thing the next morning.

Of course — most customers start with a single bag. There is no contract, account or commitment for a residential guest booking; free pickup and delivery applies from €49.50 like any other order. If you like the result, we can set up a weekly slot.