Question 1

Where do you pick up and deliver laundry?

Accepted Answer

We offer free pickup and delivery across 27 Costa del Sol neighbourhoods, from Sotogrande in the west to Torremolinos in the east. This covers Marbella, Puerto Banús, San Pedro de Alcántara, Estepona, Nueva Andalucía, Golden Mile, Fuengirola, Mijas Costa, Benalmádena and many more. No surcharge based on address within our coverage area.

Question 2

How fast is turnaround?

Accepted Answer

Standard turnaround is 24–48 hours. Same-day delivery is available for pickups before 09:00 — we’ll have it back to you before 15:00. For larger orders or hotel contracts, we set a fixed daily collection window.

Question 3

How is laundry priced?

Accepted Answer

Per-kilo wash & fold is €6.49–€6.99/kg depending on volume and frequency. Pickup and delivery are free on orders from €49.50; smaller orders include a small delivery fee or can be bundled with your next pickup. Dry cleaning, carpet cleaning, and rental linen are priced separately. Hotels, Airbnb operators and other business customers get wholesale tiers — see /business/ for details.

Question 4

What if I’m not home when you arrive?

Accepted Answer

You don’t need to be. We coordinate with your concierge, housekeeper, gardener, villa manager — whatever works for your setup. Tell us once and we remember. For gated villas in Sierra Blanca, Cascada de Camoján or La Quinta, we coordinate access via your existing contact. No extra fee.

Question 5

How is my laundry handled?

Accepted Answer

Every order goes through its own commercial machine — we never mix laundry between customers. Linens wash at 60°C, everything else at 40°C. We use eco-certified detergent and skip fabric softener unless you request it. Every piece is hand-folded before delivery.

Question 6

Do you handle delicates and dry-clean-only items?

Accepted Answer

Yes. Dry-clean-only items go through our dry-clean partner; wool, silk and embellished pieces are hand-washed separately. Flag anything special at collection or via WhatsApp.

Question 7

Do you offer Airbnb linen turnover?

Accepted Answer

Yes — this is a large part of what we do. We work with multi-property hosts across Marbella, Puerto Banús and Estepona. We can pick up between guests, deliver fresh linen the same day, and rotate sets so you always have backup stock. Volume pricing applies.

Question 8

How do hotel contracts work?

Accepted Answer

Daily collection and delivery, fixed monthly pricing based on volume. We can scale up for summer season and handle peak load. Contact info@washme.es for a written quote — we’ll need rough monthly kilos and pickup frequency.

Question 9

What if a piece gets damaged or lost?

Accepted Answer

Damage or loss is rare but does happen in any laundry operation. See /damage-loss-policy/ for full terms. In short: we cover up to the item’s replacement value with proof of purchase, and we always notify you the same day if an issue is found during processing.

Question 10

Do I need to create an account or set up a contract?

Accepted Answer

No. Send a WhatsApp message with your pickup address and we’ll start. First pickup is free pickup-and-delivery like every pickup after. For recurring customers and businesses, we set up a simple monthly invoice — no portal, no app to install.

Question 11

How do I pay?

Accepted Answer

Bank transfer, Bizum, cash on delivery, or monthly invoice for recurring customers. Card payment available on request. We’ll confirm the method that works best for you on the first pickup.

Question 12

Do you work in English and Spanish?

Accepted Answer

Yes — Adam and the team speak both fluently. You can WhatsApp us in either language. The site is fully bilingual; switch via the language toggle in the header.

Frequently asked

Send a bag, or start a contract.

FAQ

Frequently asked

Send a bag, or start a contract.